Patches, kits and finished hoops are dispatched within 2 business days (excluding weekends and UK bank holidays).

Project bags are made to order and are dispatched with 1 week (excluding weekends and UK bank holidays).

Please note that we are not responsible for delays caused by circumstances outside of our control. For example, (but not limited to) postal strike action, delays caused by weather etc, customs delays etc.

We are confident that you will be happy with your purchases, however if you are not for any reason, you have 14 days to return the item from the date of receipt.

Please note that refunds are not issued on custom made items, personalised items or digital downloads.

We will refund you within 14 days of receiving the returned item.

Customers are responsible for the cost of returning items.